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Total quality management text with cases John S Oakland.

By: Oakland, John S.
Material type: materialTypeLabelBookPublisher: Amsterdam : Butterworth-Heinemann, 2003Edition: 3nd ed.Description: 496 p. ; 24 cm.ISBN: 0750657405; 9780750657402.Subject(s): Management Techniques | Production & quality control management | Quality Assurance (QA) & Total Quality Management (TQM) | Business & Economics | Case studies | Business & Economics / Total Quality Management | Quality Control | Total quality managementDDC classification: 658.4013 Online resources: Amazon.com | Amazon customer reviews Summary: 'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits. Includes real life case studies to support points in the textIncludes new material on Six Sigma, the Excellence Model, and ISO 9000-2000Covers the latest developments in the area.
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Item type Current location Call number Copy number Status Date due Barcode
Books KISAJU MAIN CAMPUS
- Open Collection
TS 156 .O25 2003 (Browse shelf) 5 Available 2007-1532
Books The MUA Library South C campus
- Open Collection
TS 156 .O25 2003 (Browse shelf) 6 Available 2007-3830
Books The MUA Library South C campus
- Open Collection
TS 156 .O25 2003 (Browse shelf) 7 Available 2007-3835
Books The MUA Library South C campus
- Open Collection
TS 156 .O25 2003 (Browse shelf) 8 Available 2007-3838
Books The MUA Library South C campus
- Open Collection
TS 156 .O25 2003 (Browse shelf) 9 Available 2009-6321
Books The MUA Library South C campus
- Open Collection
TS 156 .O25 2003 (Browse shelf) 10 Available 2009-6322
Books The MUA Library South C campus
- Open Collection
TS 156 .O25 2003 (Browse shelf) 11 Available 2009-6323

Paperback.

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits. Includes real life case studies to support points in the textIncludes new material on Six Sigma, the Excellence Model, and ISO 9000-2000Covers the latest developments in the area.

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