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Customer service : a practical approach. international edition / Elaine K. Harris.

By: Harris, Elaine K.
Material type: materialTypeLabelBookPublisher: [S.l.] : Pearson Education Ltd, 2010Edition: 5th ed.Description: 177 p. ; 25 cm.ISBN: 0135109310; 9780135109311.Subject(s): Customer services | Business & Economics | Business/Economics | Business & Economics / Customer Service | Customer Relations | Business, Accounting & Vocational: Textbooks & Study GuidesDDC classification: 658 Online resources: Amazon.com | Amazon customer reviews Summary: The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
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Books KISAJU MAIN CAMPUS
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Books KISAJU MAIN CAMPUS
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Books The MUA Library South C campus
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Books The MUA Library South C campus
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Books The MUA Library South C campus
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Books The MUA Library South C campus
- Open Collection
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The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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