Normal view MARC view ISBD view

Quality in customer service [electronic resource] /Edward Fuchs ; [Joseph M. Juran, editor in chief].

By: Fuchs, Edward.
Contributor(s): Juran, J. M. (Joseph M.), 1904- | ebrary, Inc.
Material type: materialTypeLabelBookPublisher: New York : McGraw-Hill, c1999Description: 1 v. (various pagings) : ill.Subject(s): Customer services | Customer relations | Consumer satisfactionGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
Tags from this library: No tags from this library for this title. Log in to add tags.
    average rating: 0.0 (0 votes)
Item type Current location Call number url Status Date due Barcode
e Book ONLINE RESOURCE
HF 5415.5 .F83 1999eb (Browse shelf) Link to resource Not for loan

Includes bibliographical references.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

There are no comments for this item.

Log in to your account to post a comment.

Contact us on

Email: library@mua.ac.ke
Tel: +254 20 2361160/1
Mobile: +254 706 035299, +254 722 224193

The Management University of Africa - Library and Information Services
PO Box 29677 00100 - GPO Nairobi, Kenya. | E Mail : - library@mua.ac.ke | University Web Site : - www.mua.ac.ke

powered by KOHA LMS

//]]>