Quality in customer service [electronic resource] /Edward Fuchs ; [Joseph M. Juran, editor in chief].
By: Fuchs, Edward.
Contributor(s): Juran, J. M. (Joseph M.) | ebrary, Inc.Material type: BookPublisher: New York : McGraw-Hill, c1999Description: 1 v. (various pagings) : ill.Subject(s): Customer services | Customer relations | Consumer satisfactionGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
|Item type||Current location||Call number||url||Status||Date due||Barcode|
|e Book||ONLINE RESOURCE||HF 5415.5 .F83 1999eb (Browse shelf)||Link to resource||Not for loan|
Includes bibliographical references.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.