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Quality in customer service [electronic resource] /Edward Fuchs ; [Joseph M. Juran, editor in chief].

By: Fuchs, Edward.
Contributor(s): Juran, J. M. (Joseph M.), 1904- | ebrary, Inc.
Material type: materialTypeLabelBookPublisher: New York : McGraw-Hill, c1999Description: 1 v. (various pagings) : ill.Subject(s): Customer services | Customer relations | Consumer satisfactionGenre/Form: Electronic books.Online resources: An electronic book accessible through the World Wide Web; click to view
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Item type Current location Call number url Status Date due Barcode
HF 5415.5 .F83 1999eb (Browse shelf) Link to resource Not for loan

Includes bibliographical references.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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