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Marketing, Sales and customer Services Watkins, Charley

By: Watkins, Charley.
Material type: materialTypeLabelBookPublisher: UK A.I.T.B.S 2006Description: 348p. ; 27 cm.ISBN: 8174731482.Subject(s): Economics, finance, business & management | Sales & marketing | Business / Economics / Finance | Business/Economics | BUSINESS & ECONOMICS / Office Management | Business & Economics / Business Communication / General | Business & Economics / Customer Service | Business & Economics / Marketing / General | Customer Relations | Customer Service | Marketing - General | Office Management | Customer services | Management & Business: GeneralDDC classification: 658.812 Online resources: Amazon.com | Amazon customer reviews Summary: This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
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This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.

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