When customers talk [electronic resource] :--turn what they tell you into sales / T. Scott Gross and BIGresearch.
By: Gross, T. Scott.
Contributor(s): ebrary, Inc.Material type: BookPublisher: Chicago, IL : Dearborn Trade Pub., c2005Description: xi, 207 p.Subject(s): Customer relations | Customer servicesGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
|Item type||Current location||Call number||Status||Date due||Barcode|
|e Book||ONLINE RESOURCE||HF 5415.5 .G762 2005eb (Browse shelf)||Not for loan|
We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.