Strategic customer service [electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
By: Goodman, John A.
Contributor(s): ebrary, Inc.Material type: BookPublisher: New York : AMACOM, c2009Description: xiv, 256 p. : ill.Subject(s): Customer services | Customer relations -- ManagementGenre/Form: Electronic books.DDC classification: 658.8/12 Online resources: An electronic book accessible through the World Wide Web; click to view
|Item type||Current location||Call number||Status||Date due||Barcode|
|e Book||ONLINE RESOURCE||HF 5415.5 .G672 2009eb (Browse shelf)||Not for loan|
Includes bibliographical references and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.