Your search returned 38 results. Subscribe to this search

Not what you expected? Check for suggestions
|
1. Customer service : a practical approach. international edition / Elaine K. Harris.

by Harris, Elaine K.

Edition: 5th ed.Material type: book Book; Format: print Publisher: [S.l.] : Pearson Education Ltd, 2010Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: KISAJU MAIN CAMPUS [Call number: HF 5415.5 .L83 2005 ] (2), The MUA Library South C campus [Call number: HF 5415.5 .L83 2005 ] (5).

2. Don't just relate-- advocate! : a blueprint for profit in the era of customer power / Glen Urban.

by Urban, Glen L.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Upper Saddle River, New Jersey : Wharton School Pub., c2005Availability: No items available Checked out (1).

3. Strategic customer alliances : how to win, manage and develop key account business in the 1990's / Ken Burnett.

by Burnett, Ken.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Pitman, 1992Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .B87 1992] (1).

4. The ultimate crm handbook : strategies and concepts for building enduring customer loyalty and profitability / John Freeland.

by Freeland, John.

Edition: 1st ed.Material type: book Book; Format: print Publisher: [S.l.] : McGraw-Hill, 2002Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .U48 2003] (1). Checked out (1).

5. Customer relationship management : emerging concepts, tools, and applications / editors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh.

by Sheth, Jagdish N | Parvatiyar, Atul | Shainesh, G.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : Tata McGraw-Hill Pub. Co., c2001Availability: No items available Checked out (1).

6. Customer service : skills and concepts for success, student edition / Robert W Lucas.

by Lucas, Robert W.

Edition: 2nd ed.Material type: book Book; Format: print Publisher: New York: McGraw-Hill/Irwin, 2000Online access: Amazon.com | Amazon customer reviews Availability: No items available

7. Customer relationship management: how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction ; Audience: Specialized; Publisher: London : Hawksmere, 2001Online access: Click here for full text. Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.55 .R63 2001] (1).

8. Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Jr., Faye W. Gilbert.

by Zikmund, William G | McLeod, Raymond | Gilbert, Faye W.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Wiley, c2003Online access: Publisher description | Table of contents Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.55 .Z55 2003] (1).

9. Capturing consumer competence

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi Tata McGraw-Hill 2003Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .C37 2003] (1).

10. 100 ideas for better patient relations in registration, billing, and collections / Cheryl Sobun, editor.

by Sobun, Cheryl.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Gaithersburg, Md. : Aspen Publishers, 1997Other title: One hundred ideas for better patient relations in registration, billing, and collections.Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .C37 2003] (1).

11. Customer service secrets/ : Peter,Economy

by Economy,Peter.

Edition: 2nd ed.Material type: book Book; Format: print Publisher: New Delhi: McGraw-Hill/Irwin, 2004Online access: Amazon.com | Amazon customer reviews Availability: No items available

12. Electronic Customer relationship management: Jerry Fjermestad, Nicholas C.Romano (Editors)

by Fjermestad, Jerry | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction ; Audience: Specialized; Publisher: New Delhi Prentice -Hall of India 2006Online access: Click here for full text. Availability: No items available

13. Quality in customer service [electronic resource] /Edward Fuchs ; [Joseph M. Juran, editor in chief].

by Fuchs, Edward | Juran, J. M. (Joseph M.), 1904- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .F83 1999eb] (1).

14. The CRM handbook A business guide to customer relationship management Jill Dyche

by Dyche, Jill.

Material type: book Book; Format: print Publisher: New Delhi Pearson 2002Online access: Amazon.com | Amazon customer reviews Availability: No items available

15. Marketing, Sales and customer Services Watkins, Charley

by Watkins, Charley.

Material type: book Book; Format: print Publisher: UK A.I.T.B.S 2006Online access: Amazon.com | Amazon customer reviews Availability: No items available

16. Customer relationship management : Getting it right! Judith W. Kincaid

by Kincaid, Judith W | Sheth, Jagdish N | Parvatiyar, Atul | Shainesh, G.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : Hewlett Plackard Co., c2003Availability: No items available

17. Customer Service New Rules for Social Media World Peter Shankman

by Shankman, Peter.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Indianapolis Que 2011Availability: No items available

18. Brilliant Customer Service Debra Stevens

by Stevens, Debra.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Harlow Pearson 2010Availability: No items available

19. Customer Service Robert W. Lucas

by Lucus, Robert W.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York McGraw Hill 2012Availability: Items available for loan: KISAJU MAIN CAMPUS [Call number: HF 5415.5 .L83 2012] (1), The MUA Library South C campus [Call number: HF 5415.5 .L83 2012] (2).

20. Essentials of CRM: a guide to customer relationship management/ Bryan, Bergeron

by Bergeron, Bryan.

Material type: serial Continuing resource; Format: print ; Type of continuing resource: periodical Publisher: Ne York: John Wiley & Sons,Inc. 2002Other title: TMC call center CRM solutions | Call center customer relationship management solutions.Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .B47 2002] (1).

21. Customer relationship management [electronic resource] :how to turn a good business into a great one! / Graham Roberts-Phelps.

by Roberts-Phelps, Graham | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction ; Audience: Specialized; Publisher: London : Hawksmere, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.55 .R63 2001eb] (1).

22. Everyone is a customer [electronic resource] :a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.

by Shuman, Jeffrey C, 1945- | Twombly, Janice | Rottenberg, David, 1946- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: [Chicago, IL] : Dearborn Trade Publishing, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5414.5 S554 2002eb] (1).

23. Successful customer relationship marketing [electronic resource] :new thinking, new strategies, new tools for getting closer to your customers / Bryan Foss & Merlin Stone.

by Foss, Bryan | Stone, Merlin, 1948- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: London : Kogan Page, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .F68 2001eb] (1).

24. Customer relationship management [electronic resource] /Kristin Anderson, Carol Kerr.

by Anderson, Kristin, 1962- | Kerr, Carol | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .A53 2002eb] (1).

25. Electronic customer relationship management [electronic resource] /Jerry Fjermestad, Nicholas C. Romano, editors.

by Fjermestad, Jerry | Romano, Nicholas C | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Armonk, N.Y. ; London : M.E. Sharpe, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .E44 2006eb] (1).

26. Care packages for your customers [electronic resource] :an idea a week to enhance customer service / Barbara A. Glanz.

by Glanz, Barbara A | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G548 2007eb] (1).

27. The customer management scorecard [electronic resource] :managing CRM for profit / Neil Woodcocks, Merlin Stone, Bryan Foss.

by Woodcock, Neil | Stone, Merlin, 1948- | Foss, Bryan | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: London ; Sterling, VA : Kogan Page, 2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .W66 2003eb] (1).

28. When customers talk [electronic resource] :--turn what they tell you into sales / T. Scott Gross and BIGresearch.

by Gross, T. Scott | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G762 2005eb] (1).

29. Strategic customer service [electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

by Goodman, John A | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : AMACOM, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G672 2009eb] (1).

30. Observing and registering emotional satisfaction of customer contacts [electronic resource] :for customer satisfaction & loyalty / Hüseyin Güngör.

by Güngör, Hüseyin | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Amsterdam : Vossiuspers UvA, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HE 8788 .G86 2007eb] (2).

31. Beyond customer service, revised [electronic resource] /Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Edition: Rev. ed.Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G458 1998eb] (1).

32. Blogging for business [electronic resource] :everything you need to know and why you should care / Shel Holtz and Ted Demopoulos.

by Holtz, Shel | Demopoulos, Ted | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Chicago, IL : Kaplan Pub., 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: TK5105.8884 .H65 2006eb] (1).

33. Fundamentals of customer-focused management [electronic resource] /B.K. Patel.

by Patel, B. K | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Delhi, India : Swastik Publications, 2010Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5415.5 .P38 2010eb] (1).

34. Secrets of customer relationship management [electronic resource] :it's all about how you make them feel / by James G. Barnes.

by Barnes, James G | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5415.5 .B3683 2001eb] (1).

35. Amaze your customers! [electronic resource] :creative tips on winning and keeping your customers / Daniel Zanetti.

by Zanetti, Daniel | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: London : Kogan Page, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5415.5 .Z36 2006eb] (1).

36. What's keeping your customers up at night? [electronic resource] :close more deals by selling to your client's pain / Steven Cody and Richard Harte.

by Cody, Steven | Harte, Richard | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c2003Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5415.5 .C59 2003eb] (1).

37. The CRM project management handbook [electronic resource] :building realistic expectations and managing risk / Michael Gentle.

by Gentle, Michael, 1957- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: London ; Sterling, VA : Kogan Page, 2002Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5415.5 .G456 2002eb] (1).

38. Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.

by Peppers, Don | Rogers, Martha, 1952-.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, c2004Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .P47 2004] (2).


Contact us on

Email: library@mua.ac.ke
Tel: +254 20 2361160/1
Mobile: +254 706 035299, +254 722 224193

The Management University of Africa - Library and Information Services
PO Box 29677 00100 - GPO Nairobi, Kenya. | E Mail : - library@mua.ac.ke | University Web Site : - www.mua.ac.ke

powered by KOHA LMS

//]]>