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1. Customer service : a practical approach. international edition / Elaine K. Harris.

by Harris, Elaine K.

Edition: 5th ed.Material type: book Book; Format: print Publisher: [S.l.] : Pearson Education Ltd, 2010Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: KISAJU MAIN CAMPUS [Call number: HF 5415.5 .L83 2005 ] (2), The MUA Library South C campus [Call number: HF 5415.5 .L83 2005 ] (5).

2. The customer-centered enterprise : how ibm and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson.

by Thompson, Harvey.

Edition: 1st ed.Material type: book Book; Format: print Publisher: New Delhi : Tata McGraw-Hill Private Company Ltd, 2003Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .T56 2003] (2).

3. Developing knowledge-based client relationships / Ross Dawson.

by Dawson, Ross.

Edition: 2nd ed.Material type: book Book; Format: print Publisher: Armsterdam : Butterworth-Heinemann, 2005Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HD 69.C6 D39 2005] (1).

4. Exploring direct and customer relationship marketing / Martin Evans

by Evans , Martin | O'Malley, Lisa | Patterson, Maurice.

Edition: 2nd ed.Material type: book Book; Format: print Publisher: [S.l.] : Cengage Learning Business Press, 2004Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.126 .E93 2004] (1).

5. Invented here : maximizing your organization's internal growth and profitability / Bart Victor.

by Victor, Bart | Boynton, Andrew C.

Material type: book Book; Format: print Publisher: Boston: Harvard Business Press, 1998Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HD 58.8 .V53 1998] (1).

6. Managing service as a strategic profit center / Donald F. Blumberg.

by Blumberg, Donald F.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw-Hill, c1991Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .B57 1991] (2).

7. Measuring customer satisfaction / Richard Gerson.

by Gerson, Richard.

Material type: book Book; Format: print Publisher: [S.l.] : Kogan Page, 1994Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .G47 1993] (2).

8. Services marketing / Christopher Lovelock.

by Lovelock, Christopher | Wirtz, Jochen.

Edition: 6th ed.Material type: book Book; Format: print Publisher: Upper Saddle River, NJ : Prentice Hall, 2006Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.13 .L59 2007] (4).

9. Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Boston : McGraw-Hill/Irwin, c2003Online access: Table of contents | Publisher description Availability: Items available for loan: The MUA Library South C campus [Call number: HD 9980.5 .Z45 2003] (1).

10. Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Boston : McGraw-Hill/Irwin, c2006Online access: Publisher description | Table of contents only | Contributor biographical information Availability: No items available

11. Strategic customer alliances : how to win, manage and develop key account business in the 1990's / Ken Burnett.

by Burnett, Ken.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Pitman, 1992Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .B87 1992] (1).

12. Strategic leadership : the missing links / Richard S. Handscombe.

by Handscombe, Richard S | Norman, Philip A.

Material type: book Book; Format: print Publisher: Maidenhead : Mcgraw-Hill , 1989Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HD 30.28 .H36 1989] (1).

13. Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Upper Saddle River, N.J. : Prentice Hall, c2007Availability: Items available for loan: The MUA Library South C campus [Call number: HD 39.5 .C46 2007] (5).

14. The ultimate crm handbook : strategies and concepts for building enduring customer loyalty and profitability / John Freeland.

by Freeland, John.

Edition: 1st ed.Material type: book Book; Format: print Publisher: [S.l.] : McGraw-Hill, 2002Online access: Amazon.com | Amazon customer reviews Availability: Items available for loan: The MUA Library South C campus [Call number: HF 5415.5 .U48 2003] (1). Checked out (1).

15. Customer service : skills and concepts for success, student edition / Robert W Lucas.

by Lucas, Robert W.

Edition: 2nd ed.Material type: book Book; Format: print Publisher: New York: McGraw-Hill/Irwin, 2000Online access: Amazon.com | Amazon customer reviews Availability: No items available

16. Customer service secrets/ : Peter,Economy

by Economy,Peter.

Edition: 2nd ed.Material type: book Book; Format: print Publisher: New Delhi: McGraw-Hill/Irwin, 2004Online access: Amazon.com | Amazon customer reviews Availability: No items available

17. Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl, D.V. Kalra

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 3rd ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi Pearson education, c2007Availability: No items available

18. Quality in customer service [electronic resource] /Edward Fuchs ; [Joseph M. Juran, editor in chief].

by Fuchs, Edward | Juran, J. M. (Joseph M.), 1904- | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c1999Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .F83 1999eb] (1).

19. Supply chain Management strategy, planning, and operation Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Boston : Prentice Hall, c2010Availability: Items available for loan: The MUA Library South C campus [Call number: HD 39.5 .C46 2010] (5).

20. Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.

by Chopra, Sunil, 1960- | Meindl, Peter, 1970-.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Boston : Prentice Hall, c2010Availability: No items available

21. Services marketing K. Rama Mohana Rao

by Rao, K. Rama Mohana | Bitner, Mary Jo | Gremler, Dwayne D.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi: Pearson c2007Online access: Publisher description | Table of contents only | Contributor biographical information Availability: No items available

22. The CRM handbook A business guide to customer relationship management Jill Dyche

by Dyche, Jill.

Material type: book Book; Format: print Publisher: New Delhi Pearson 2002Online access: Amazon.com | Amazon customer reviews Availability: No items available

23. Understanding services management William J. Glynn, James G. Barnes.Integrating marketing, Organisational behaviour, Operations and Human resource management

by Glynn, William J.(editor) | Wirtz, Jochen.

Material type: book Book; Format: print Publisher: New Delhi : Prentice Hall-India, 2006Online access: Amazon.com | Amazon customer reviews Availability: No items available

24. Marketing, Sales and customer Services Watkins, Charley

by Watkins, Charley.

Material type: book Book; Format: print Publisher: UK A.I.T.B.S 2006Online access: Amazon.com | Amazon customer reviews Availability: No items available

25. Services marketing and management Dr. B. Balaji

by Balaji, B | Bitner, Mary Jo.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : S. Chand, c2002Online access: Table of contents | Publisher description Availability: No items available

26. Customer Service New Rules for Social Media World Peter Shankman

by Shankman, Peter.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Indianapolis Que 2011Availability: No items available

27. Brilliant Customer Service Debra Stevens

by Stevens, Debra.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Harlow Pearson 2010Availability: No items available

28. Customer Service Robert W. Lucas

by Lucus, Robert W.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York McGraw Hill 2012Availability: Items available for loan: KISAJU MAIN CAMPUS [Call number: HF 5415.5 .L83 2012] (1), The MUA Library South C campus [Call number: HF 5415.5 .L83 2012] (2).

29. Corporate and customer communications [electronic resource] :an Emerald guide.

by ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5718 .C67 2005eb] (1).

30. Obtaining and retaining customers [electronic resource] /Andy Whaley, Ian Headon.

by Whalley, Andy | Headon, Ian | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Kent, C.T. : Scitech, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 514.5 .W5 2001eb] (1).

31. Branded customer service [electronic resource] :the new competitive edge / by Janelle Barlow and Paul Stewart.

by Barlow, Janelle, 1943- | Stewart, Paul | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: San Francisco, Calif. : Berrett-Koehler, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .B3667 2006eb] (1).

32. Care packages for your customers [electronic resource] :an idea a week to enhance customer service / Barbara A. Glanz.

by Glanz, Barbara A | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c2007Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G548 2007eb] (1).

33. Perfect phrases for customer service [electronic resource] :hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.

by Bacal, Robert | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c2005Other title: Phrases for customer service | Customer service.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .B32 2005eb] (1).

34. Creating value with customers [electronic resource] /editor: Robert M. Randall.

by Randall, Robert M | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Bradford, England : Emerald Group Publishing, c2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .C74 2006eb] (1).

35. When customers talk [electronic resource] :--turn what they tell you into sales / T. Scott Gross and BIGresearch.

by Gross, T. Scott | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Chicago, IL : Dearborn Trade Pub., c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G762 2005eb] (1).

36. Strategic customer service [electronic resource] :managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.

by Goodman, John A | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : AMACOM, c2009Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G672 2009eb] (1).

37. Measuring customer satisfaction [electronic resource] /Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1993Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G46 1993eb] (1).

38. Beyond customer service, revised [electronic resource] /Richard F. Gerson.

by Gerson, Richard F | ebrary, Inc.

Edition: Rev. ed.Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Menlo Park, Calif. : Crisp Publications, c1998Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF 5415.5 .G458 1998eb] (1).

39. 50 powerful ideas you can use to keep your customers [electronic resource] /by Paul R. Timm.

by Timm, Paul R | ebrary, Inc.

Edition: 3rd ed.Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Franklin Lakes, NJ : Career Press, c2002Other title: Fifty powerful ideas you can use to keep your customers.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5415.5 .T498 2002eb] (1).

40. Corporate and customer communications [electronic resource] :an Emerald guide.

by ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Bradford, England : Emerald Group Publishing, c2005Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5718 .C67 2005eb] (1).

41. Amaze your customers! [electronic resource] :creative tips on winning and keeping your customers / Daniel Zanetti.

by Zanetti, Daniel | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: London : Kogan Page, 2006Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5415.5 .Z36 2006eb] (1).

42. Perfect phrases for customer service [electronic resource] :hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.

by Bacal, Robert | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: New York : McGraw-Hill, c2005Other title: Phrases for customer service | Customer service.Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF5415.5 .B32 2005eb] (1).

43. Obtaining and retaining customers [electronic resource] /Andy Whaley, Ian Headon.

by Whalley, Andy | Headon, Ian | ebrary, Inc.

Material type: book Book; Format: electronic available online remote; Literary form: not fiction Publisher: Kent, C.T. : Scitech, 2001Online access: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: [Call number: HF514.5 .W5 2001eb] (1).

44. Assessing financial access in Brazil [electronic resource] /Anjali Kumar ... [et al.].

by Kumar, Anjali | World Bank.

Material type: book Book; Format: print available online remote; Literary form: not fiction Publisher: Washington, D.C. : World Bank, c2005Online access: home Availability: No items available


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